Refund policy

RIGHT OF WITHDRAWAL AND SOLUTION

The Customer has the right to withdraw from the contract and return the goods, provided they are intact and in the same condition as delivered (unless the product was not to their liking), without giving any reason or incurring any cost, even after the 14-day withdrawal period provided by the Consumer Code.
Any damage to the packaging and/or the product or discrepancies in the number of parcels or labels caused during transport must be reported within 24 hours by placing a written reservation on the courier's delivery receipt. Once the courier document is signed, the customer can no longer dispute the external condition of the delivered goods.
If the customer is not satisfied with the products received, they may report the issue by writing to: info@eatvoila.it
The customer is responsible for the risks and shipping costs related to returns. The refund will be issued to the credit card account used for the payment or, alternatively, via bank transfer to the IBAN provided by the customer.

RETURNS NOT ACCEPTED

Sale and/or customized items or products made upon the Customer’s request.

DISCLAIMER

Eat Voila reserves the right to modify the website and/or these General Terms and Conditions of Sale whenever necessary, without any prior notice.
Eat Voila does not guarantee that the contents of the website are appropriate or lawful in countries outside of Italy. If the contents are deemed unlawful or illegal in some of these countries, users are kindly asked not to access the website of Eat Voila di Davide Paolino. Should users choose to access it nonetheless, any use of the services provided will be entirely at their own and exclusive responsibility.
Eat Voila has taken every reasonable precaution to ensure that the content on ruedesmille.com is accurate and up to date at the time of publication and, as far as possible, even afterward.
However, Eat Voila does not assume any liability regarding the accuracy and completeness of the content published on ruedesmille.com, except in cases of willful misconduct or gross negligence, or as otherwise required by law.
Eat Voila strives to present the products and their colors on the website as accurately and faithfully as possible. However, the display of colors depends on the user’s monitor, and Eat Voila cannot guarantee that the customer’s screen will render the product colors perfectly.

Eat Voila di Davide Paolino shall not be liable to the customer for:

• damages or losses caused by the products (or their use by the customer);

• damages not caused by any breach of Eat Voila;

• loss of business or commercial opportunities.

CUSTOMER SERVICE

For any questions, information or complaints, the Customer is invited to write to: info@eatvoila.it